Category: CRM

CRM: Big Brother Watching?

Why do some sales people view a CRM application as “Big Brother Watching?”  CRM, or Customer Relationship Management, software has changed rapidly over the last 5 years.  I remember when it was just a contact management system that sales people used to enter prospect or customer contact information. A contact repository if you will.  A system used to capture basic company and contact information with an occasional note entered for a phone call, email, or site visit. Oh and let us not forget about the opportunity pipeline, “if” the sales person was even logging these into the system.

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Netbreeze Acquisition Boosts Microsoft Dynamics CRM

Microsoft’s recently announced that they have acquired the Swiss social media analytics and monitoring solutions provider Netbreeze.  Netbreeze specializes in social consumer relationship management and Microsoft will look to integrate Netbreeze’s strength in multi-lingual, social monitoring analysis with Dynamics CRM.

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CRM Support for Your iPad® and Yammer

Microsoft has released the December 2012 update from Dynamics CRM Online.  This optional update brings new Apple® iPad® and Yammer support to an already feature-rich product.  The new iPad® features were designed with the sales representatives who need to get work done from the road, while they are on sales calls, in mind.  Microsoft has eliminated pop-up windows from the user interface and made it simpler to use with the touch screen.  You will log in to the online application through the web browser from the iPad® as you would from a laptop or desktop.

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CRM Polaris Release

On January 21, 2013, Microsoft announced the “broader availability” of the Dynamics CRM Online, updated in December 2012,named Polaris.  This update will bring more Microsoft Office, social networking, and multi-browser integration to CRM Online.  Some of the features include:

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Dynamics CRM Online: Your Vision – Your Solution

Gone are the days when an organization’s sales department needed to adapt its business rules and processes to what software solutions dictated. Gone, are the days where “freedom and flexibility” meant paying an exorbitant price for a customized solution. Welcome to tomorrow, and Microsoft Dynamics CRM Online.

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Yammer Integration and CRM

At the Yam-Jam conference on October 29 Yammer and Microsoft announced that there would soon be native integration between Yammer and Microsoft Dynamics CRM. The

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What is xRM?

I came across an amazing video that sums up exactly what xRM is. Click here for the YouTube link before you continue reading. As you

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Dynamics CRM and Twitter?

A few days ago, Microsoft announced that they will be integrating Dynamics CRM (customer relationship management) with Twitter, via a new solution accelerator. Solution accelerators

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