In my last blog, I discussed how to get the most out of your ERP system. The key elements presented were: have a maintenance plan; train, re-train, cross-train your users; understand your business Model; take advantage of what the ERP system has to offer; and develop a strong partnership with your Business Partner. In this blog, I wanted to dig a little deeper into the relationship with your Microsoft Business Partner and how your organization may benefit from this relationship. Your Microsoft Business Partner can be key to the future success of your ERP system.
Your ERP system is a valuable tool that provides your organization with important information that may drive your future growth and plans. You have a lot invested in this asset and you want to make sure the system is up-to-date and the critical data is timely and accurate. With planning, maintenance, and good support, your ERP system should be running like a well oiled machine.
Your Microsoft Business Partner also has a lot invested in your ERP system. They have certified consultants, developers, and Project Managers with experience in multiple industries and systems that may be utilized to your organizations benefit and you should be able to capitalize on their investments. When you leverage your relationship with your Microsoft Business Partner, you leverage the many years of experience and expertise the Business Partner has accumulated.
What is a Microsoft Business Partner?
A Microsoft Business Partner, sometimes know as a VAR or Value Added Reseller, is a company that is certified and licensed by Microsoft to support and sell specific product lines, such as Dynamics GP, Dynamics CRM, Dynamics SL, etc. The Microsoft Business Partner is there to provide extra value to your organization and support its many needs. They are not only partners of Microsoft; they are also partners with you.
At KTL Solutions, we have a team of consultants certified on the latest release of each supported software, a team of developers able to assist with modifications specific to your needs, and Project Managers making sure things are done right in a timely manner. We have accumulated decades of experience in multiple industries and have leveraged that experience for our many clients.
Benefits that may be realized from the relationship with your Microsoft Business Partner are:
- Experience with many industries specific needs
- Up to Date Certified Consultants on the latest versions of ERP
- Up to Date on 3rd Party offerings that may fill GAPs recognized by your organization
- Knowledge of upcoming product releases and features
- Knowledge of what works with what
- Understand the direction that Microsoft is heading
Long term relationships with your Microsoft Business Partner
When you develop a long term relationship with your Microsoft Business Partner, they understand your business model, your business needs, your system architecture, and you. They know where your organization has been and where it is going. By developing a long term relationship with your Microsoft Business Partner, they are better suited to assist in supporting your current environment, while planning for your future growth. Creating a lasting relationship with your Microsoft Business Partner can make things go much smoother and often times may determine the success of your ERP implementation.
ANDREW FRASER | Senior Business Software Consultant
As a Senior Business Consultant, Andrew is responsible for the implementation and support of CRM, GP, and other Microsoft products assuring that our solution scoping, architecting, and delivery meet and exceed customer expectations. He helps clients analyze their current business processes and provide them with process improvements. During his time at KTL, Andrew has built lasting relationships with clients by understanding their business needs and provided value by leveraging their existing resources. Andrew has more than nineteen years of experience in implementing business software for a variety of industries including service, government, distribution, not-for-profit and manufacturing. He graduated with a Bachelor’s Degree in Math with concentration in Computer Science and a Bachelor’s Degree in Business Marketing from St. Andrew’s University in Laurinburg, North Carolina. His experience includes helping companies embrace technology to fulfill their organizational needs and creating innovative solutions using CRM, GP and other Microsoft products.