GE Digital Acquires ServiceMax

Highlighting the Importance of Field Service Applications.

A great Field Service operation is key and a core part of many of the organizations that KTL partners with.  Our customers and many other companies are looking to optimize their Field Service platforms and need them to provide Inventory Management, Service Agreement Information, Scheduling and Dispatch Capability, Staff Optimization, Work Order Management, and other line-of-business specific information.   Additionally, while requiring all this functionality, they need an application they can deploy quickly, integrates with ERP, CRM, and other platforms and has full mobile functionality.

The Field Service space is rapidly expanding, and GE Digital identified the need to add this functionality to their Predix platform.   So, they recently announced the acquisition of ServiceMax, the cloud-based field service company.

Now, as is the case with almost all acquisitions, there are uncertainties regarding the impact this will have on current customers, future product development, product pricing, and current employees.  We have heard many different opinions from people on both sides of this issue.  I will let you know now that I will not be providing any of my ideas related to this acquisition.  One reason is that I currently don’t have an opinion, but experience tells me that time will provide the true answer regarding the success or failure of this acquisition. The primary reason was that I wanted to highlight the recognized strategic importance of these platforms as indicated by GE Digitals entrance into this market and the end-to-end solutions that KTL can deliver today.

The Microsoft Dynamics platform along with purpose built and industry-specific applications can provide the end-to-end integrated business platform desired by C-Level Executives and Business Owners.  This type of integrated platform will provide a customer-centric experience, improve efficiencies, and drive down costs.

Microsoft’s purpose built Field Service application is part of this Dynamics platform and will empower companies to deliver the type of field service that will improve customer satisfaction, staff resource optimization, and scheduling with full mobile compatibility.  With the addition of the Field Service app to the Dynamics platform companies can manage their core business functions – Sales, Customer Service, Marketing, Finance, Operations, Field Service and Project Service Automation on one platform.   These are critical for SMB’s to deliver a great customer experience through the entire customer engagement process like their larger competitors while controlling costs, staying nimble, and being innovative!

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