A few days ago, Microsoft announced that they will be integrating Dynamics CRM (customer relationship management) with Twitter, via a new solution accelerator.
Solution accelerators were introduced by Microsoft back in March of this year during Convergence. They are free add-on solutions developed for Microsoft Dynamics CRM 4.0 customers, and range from event management to business data auditing…and now Twitter.
Check out the CRM accelerator site to learn more about the features you can add to your CRM 4.0 system.
And to learn more about the new Social Networking Accelerators, check out the Microsoft Release.
Do you think these new social networking accelerators will add value to your CRM system? Did you already know about CRM 4.0 accelerators, or is this the first time you have heard about them?