In today’s tech driven world, human interaction is dwindling more and more. You see it everywhere! People sitting at dinner, staring at their phones; kids walking with headphones on while they look at the ground; professionals sitting in coffee shops with their phone, tablet, and laptop all at their fingertips. One thing is becoming very clear, we want to be empowered by technology and not have to rely on human interaction to get our information.
There are two options for portal for Dynamics CRM:
- Third-Party Tools – There are several third-party portals that work with Dynamics CRM out there. Do your research and talk to your CRM partner to figure out which one would suit your needs the best.
- Dynamics Portal – A portal will actually be included in the new 2016 release of CRM Online. Microsoft has been adding functionality to CRM like crazy. The new release is fully loaded and they have picked up on the need for customer-facing portals.
Portals are such a hot topic in the CRM world, we have decided to include a lot about them at KTL’s Empower the User Conference this May! Check our Senior CRM Consultant Scott Florance’s “Empowering the Customer’s Journey in CRM” session to learn more about how you can satisfy and retain your customers!
MARY CHARUHAS | Business Development/ Internal Sales
Mary Charuhas has been with KTL since 2013, starting as a sales intern in the summer of 2013 and moving to Business Development and Internal Sales in the spring of 2014. She is currently pursuing her Associates Degree in Business Management from Frederick Community College and hopes to continue her education at the University of Maryland next spring. Mary also possesses several Microsoft Dynamics and Acumatica Cloud ERP Sales certifications. Mary assists the sales team in finding new and exciting opportunities. She also manages KTL’s existing customers through providing them with ongoing knowledge of the products, assisting them with upgrades and continuing projects, keeping them informed about updates/new releases, events, and training opportunities. Her charisma and passion for providing excellent customer service make her a valuable asset to KTL’s sales department.