It is almost that time of year again for KTL Solutions to host its annual Mid-Atlantic Technology User Conference, “Empower the User”. This will be our eleventh annual user conference and it will be held on May 19, 2016, at the Microsoft Center in Reston, Virginia. In past user conferences, we have found many users have benefited greatly from the topics presented and have been able to immediately apply some of the information obtained when they returned to their offices.
Back-office vs. Front-office Pros and Cons; Four Points to Think about When Implementing a Professional Services Solution
Back in the day when computers first became common in businesses, accounting was the first part of the business that became “computerized”. Many reasons caused this, but as time passed and computational complexity increased, these first accounting systems morphed into “Enterprise Resource Systems” (ERP) that allowed businesses to build on top of these first accounting systems in order to automate their other functional areas. Inventory, Sales Order Processing, Purchasing, Service Management, Manufacturing and Professional Services functions were added as modular pieces of functionality that used the core accounting system as its base. ERP systems proliferated and became the automation standard for businesses to scale, become more efficient and glean visibility into complex costing and other financial metrics.
My question to you is; why wouldn’t you be using a CRM system?
CRM’s refer to allons between a business and its customers. CRM systems not only help manage your business and relationships with clients it also provides s number of important benefits to both small and large companies including increasing revenue and decreasing costs. What business or business owner wouldn’t want to do that?
The 3 main implementation strategies that I have used over the years have been:
- Parallel Run
- Big Bang
- Phased Approach
Proactively evaluating and selecting the appropriate ERP implementation strategy that fits your business and your individual risk tolerance is vitally important and is as much an early decision gate as it is to select the correct ERP solution for your business.
Congratulations! You are the executive chosen to spearhead the effort to select and implement a new ERP system to replace the one that your organization originally installed a number of years ago. As you plan for this project, you may find it helpful to know what others in your position have experienced so you know what to anticipate and can craft a better plan to unstick the existing ERP system.