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On Demand Webinar: Empowering Your Customer’s Journey via CRM and Parature
September 27, 2016 @ 8:00 am - 5:00 pm
American Express Customer Service Barometer, 98% of consumers said getting a satisfactory answer or being connected to someone knowledgeable was an important prerequisite to a great customer experience. In this on-demand webinar, KTL Solutions experienced CRM consultant Scott Florance we will share best practices around knowledge for customer service and how customer-centric organizations are using Parature to empower their employees and customer with the right knowledge at the right time to increase first contact resolution and customer satisfaction.