Internet of Things (IoT); you have been hearing about this technology trend. With all the hype accompanying IoT, it’s easy to feel this is another
Author: Steve Hammett
Having attended, but not spoken at the KTL User Conferences of the past, I have a unique perspective on attendee observations. Without the time constraints imposed by presenting at sessions, I get a chance to sit with and chat with attendees, go over things at lunch and generally “kibitz” with everyone while at the conference.
I often do CRM demos using the CRM trial for a couple of reasons. One, the trial only takes a minute to spin up, and secondly, each company I demo I try to tailor the presentation to their company. I find it easier to create a new environment than to demo and clean up a permanent demo environment.
This is going to be about how the cloud is automating much of what IT did, (networks, maintaining emails, managed services) and how your technology partner will be giving you much higher value services instead.
Remember when you owned your own servers, connected your users via a network software and had some IT staff (or some outside IT firm) tell you when something was wrong, something needed to be updated or something was down?
Back-office vs. Front-office Pros and Cons; Four Points to Think about When Implementing a Professional Services Solution
Back in the day when computers first became common in businesses, accounting was the first part of the business that became “computerized”. Many reasons caused this, but as time passed and computational complexity increased, these first accounting systems morphed into “Enterprise Resource Systems” (ERP) that allowed businesses to build on top of these first accounting systems in order to automate their other functional areas. Inventory, Sales Order Processing, Purchasing, Service Management, Manufacturing and Professional Services functions were added as modular pieces of functionality that used the core accounting system as its base. ERP systems proliferated and became the automation standard for businesses to scale, become more efficient and glean visibility into complex costing and other financial metrics.
Last year, Microsoft unveiled a comprehensive set of new Microsoft Dynamics CRM capabilities by purchasing a social listening tool, a social engagement tool, a marketing tool, and a customer service tool. This customer service tool, or “Customer Care” tool, Parature, and the marketing tool, Marketing Pilot, has been integrating into CRM for the last year and are now ready to help organizations match their customers to the right products and services, engage with them in the right way at the right time, and nurture their relationships.
I recently attended a workshop that was so spot-on I’ll even mention the speaker and his company: Kevin Grimes of CFO Leasing. I never met Kevin prior to that workshop but was very impressed with how clearly and succinctly he conveys the pitfalls and nuances of becoming DCAA compliant.
Getting a notice that you are going to be audited by DCAA should not be frightening, but should be a joyful notice. The fact that your company has gotten the attention of DCAA means that you are about to be awarded a large contract or your business has grown so successfully that you are a larger federal contractor; both reasons to be happy, not frightened. However, at this point, you need to understand that:
News about the cloud is everywhere, the sales pitch for cloud computing is simple.
Companies pay a third-party vendor to run one or more of their systems, like email or payroll, on its own servers, saving tons of money.
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