Written By David ReedÂ
Microsoft Dynamics 365 2025 Release Wave 2, rolling out from October 2025 through March 2026, brings new AI-driven features to help businesses work smarter, faster, and more efficiently. This release focuses on making daily tasks simpler and improving customer experiences across all Dynamics 365 applications.
Copilot and AI: The Core of the 2025 Update
AI and Copilot play a central role in this release. They provide helpful guidance across many Dynamics 365 modules.
- Sales: Copilot gives sellers AI insights, summarizes leads and opportunities, prepares meeting notes, and shares account updates. This helps sales teams make better decisions.
- Customer Service: Copilot assists agents in managing cases and knowledge. It also helps route tasks efficiently and improves overall productivity. This results in faster and more personalized support.
- Field Service: Copilot can generate inspections automatically, give schedulers actionable insights, and connect seamlessly with Teams and Outlook. This improves both service quality and customer satisfaction.
Key Enhancements Across Applications
Sales
Sales now includes AI tools for business research. Sellers can quickly get summaries of leads, prepare for meetings, and stay updated on account news. Lead qualification is automated, so teams can focus on the most important opportunities.
Customer Service
Customer Service helps agents work faster with improved routing, case management, and knowledge management. Teams integration makes collaboration easier, and AI tools optimize operations in contact centers.
Field Service
Field Service offers automated inspections from templates. Workers and managers can access information quickly. Integrations with Teams and Outlook simplify communication and scheduling.
Finance and Supply Chain Management
Finance improvements simplify tax management, compliance, and account reconciliation. Supply Chain Management uses AI to improve demand planning and automate supplier communications.
Business Central
Business Central adds AI features such as marketing text suggestions and a Sales Order Agent. These tools help small and mid-sized businesses save time and increase productivity.
Important Dates
Microsoft has shared these key dates for the 2025 release wave:
- July 16, 2025: Release plans available
- August 12, 2025: Early access to test new features
- October 1, 2025: General availability begins, with regional deployments
Need Help?
KTL Solutions knows every organization faces unique challenges. We help clients adopt best practices, recommend improvements, and customize software. Our goal is to make sure your business succeeds with Microsoft Dynamics 365 2025 Release Wave 2.