Written and originally published by the TN Tech Desk, Times now
Dynamic users will get access to features of Teams chat including text editing, tagging colleagues across channels, threading conversations, sharing files, or editing, deleting, and retaining messages. Users will also get access to the full repository of emojis and gifs that Teams offer.
Teams chat in Dynamics 365 helps employees stay connected with the overall functioning and previous records of conversations. An employee can create a new connected chat with an external partner, and the template auto-fills with account information so that the context stays in the conversation and the external partner who receives the chat via Teams can easily follow along. The recipient doesn’t need a Dynamics 365 license to collaborate. They can reply directly from the Microsoft Teams app.
With Teams chat in Dynamics 365, employees can keep their important discussions organized. They will be able to visit Dynamics 365 and connect recent conversations with the right accounts, adding valuable context. Teams chat also enables employees to use their account records in Dynamics 365 to retrieve individual chats, group chats, meeting chats, or channel conversations.
Employees can also open a specific account in Dynamics 365 to find the latest communications with the customer, including a list of the chats that their predecessor sent.
Content written and originally published here: Microsoft to embed Teams chat in Dynamics 365 to enable improved collaboration (timesnownews.com)