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What is Managed Services?

In the 21st century, all organizations need technology to run and operate effectively. The problem is that, as we continue to rely more and more on our IT, both large and small organizations find they do not have the internal resources to support the continued evolution of a complex IT environment. As your business grows, your need for around-the-clock IT support and monitoring grows. You also need to maintain the IT infrastructure your business depends on. This is where managed services helps.

What are Managed Services?

Managed services allows your organization to shed the burden of staffing an in-house IT department by exporting specific IT operations to an outside service provider, better described as a Managed Services Provider (MSP). In turn, the MSP takes over the responsibilities of an internal IT department for monitoring, managing, and/or problem resolution for selected IT systems and functions on your behalf.

MSPs offer organizations the ability to choose their own services by providing such options as:

  • System Alerts
  • Security
  • Patch management
  • Data backup
  • Recovery for different client devices:
    • Desktops
    • Notebooks
    • Servers
    • Storage systems
    • Networks

Outsourcing routine infrastructure management to an experienced, managed services professional lets you concentrate on growing your business with fewer slow downs due to IT issues.

MSPs also provide their services in a standard, subscription-based model, pricing their services based on the number of devices on your network. This means the more devices, the higher the cost.

The choice of services are 100% customizable, allowing you to only utilize a MSP for the services you need.  This can be for basic services, often starting with a monitoring service which notifies you of problems that you can then resolve on your own. On the other end of the spectrum, there are services that offer fully everything from alerts to resolutions.

Typically, they perform an initial assessment of your current IT environment and management requirements to help you decide what services and service levels you need.  Contact KTL Solutions today at 866.960.0001 or by email at info@ktlsolutions.com to schedule an initial assessment and see how managed services can help your organization.


TIMOTHY (TIMMY) LALLY, JR. | Marketing Associate

Timothy Lally, Jr. joined KTL Solutions in a marketing capacity in the fall of 2011 after graduating from the University of Maryland with a Bachelor’s Degree in Marketing. One of the creative forces within KTL since his start, Timothy has helped to organize and market dozens of webinars, has been a driving force in the company’s website growth, and is an integral part in bringing KTL’s Annual User Conference together. Located in Los Angeles, CA, when Timothy is not helping KTL expand its footprint, he enjoys creative writing, performing stand-up comedy, and supporting the Baltimore Ravens.

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