Managed Services

KTL Solutions delivers expert-level, around-the-clock monitoring of your complete network and devices connected to the network. Our help desk and reporting are all provided through the dedicated KTL Managed IT platform.

Server Management

What’s covered:

  • Physical Servers
  • Virtual Servers

Service includes

  • 24×7 Automated Monitoring & Alerting
  • 24×7 Automated Management & Maintenance
  • Managed KTL Solutions Security Suite
  • Patch Deployment
  • System Update Deployment
  • Service Availability Monitoring
  • Event Log & Log File Monitoring
  • Drive Space Monitoring
  • User Account Administration
  • File Sharing Permission Administration
  • Security Administration
  • 24×7 Proactive Tech Ops Support & Remediation
  • Scheduled Client Reporting

Additional services:

  • 24×7 Customized Help Desk Support
  • 24×7 Remote Support
  • Emergency On-Site Support
Device Management

What’s covered:

  • PC’s/Workstations/Desktops
  • Laptops
  • Tablets
  • All-in-ones

Service includes:

  • 24×7 Automated Monitoring & Alerting
  • 24×7 Automated Management & Maintenance
  • Managed KTL Solutions Security Suite
  • Automated Asset Management
  • Patch Deployment
  • System Update Deployment
  • Application User Management
  • Online Software License Management
  • User Adds & Drops
  • VPN Client Management
  • 24×7 Proactive Tech Ops Support & Remediation
  • Scheduled Client Reporting

Additional services:

  • 24×7 Customized Help Desk Support
  • 24×7 Remote Support
  • Emergency On-Site Support
Network Device Management

What’s covered:

  • Storage
  • Switches
  • Firewalls
  • Routers
  • Network Security Appliances

Service includes:

  • 24×7 Automated Monitoring & Alerting
  • 24×7 Automated Management & Maintenance
  • Managed KTL Solutions Security Suite where applicable
  • Patch Deployment
  • System Update Deployment
  • Service Availability Monitoring
  • Event Log & Log File Monitoring
  • User Account Administration
  • Security Administration
  • 24×7 Proactive Tech Ops Support & Remediation
  • Scheduled Client Reporting

Additional services:

  • 24×7 Customized Help Desk Support
  • 24×7 Remote Support
  • Emergency On-Site Support

Managed Backup

KTL Solutions gives you the tools to ensure that data is backed up on schedule and available when you need it. Our Tech Ops team will help you create and deploy backup schedules, retention strategies and recovery plans for customers while monitoring and managing backups 24×7. And if a backup is missed, our Tech Ops team is ready to respond automatically.

  • Automated Monitoring & Alerting
  • Automated Monitoring & Maintenance
  • Backup Configuration
  • Backup Job Creation & Deployment
  • Data File & System Restores
  • Failed Backup Alerting & Reporting
  • Failed Backup Remediation
  • DR Testing
  • New Server Deployment Backup Initiation
  • 24×7 Tech Ops Support
  • Scheduled Client Reporting

Application Management

Max productivity requires critical applications to run reliably and quickly. KTL Solutions deploys the next generation of Application Management tools in the hands of global application development experts to optimize business line applications and keep them running at peak performance.

  • Any application
  • Any Language
  • Any Hosting Environment
  • 24×7 Help Desk Support
  • Application Repairs at Code Level
  • Application Customization Services
  • Automated Availability Monitoring & Alerting
  • Automated Error Monitoring & Alerting
  • Automated Management & Maintenance
  • Application Update Deployment
  • Application Release Management
  • Configuration Management
  • Tool Administration
  • Granular Monitoring to Code Level
  • Incident Analysis & Resolution
  • Bottleneck Identification & Remediation
  • 24×7 Tech Ops Support
  • Scheduled Client Reporting